Returns and Refunds

We aim to ensure your satisfaction with every purchase. If you have any issues or are dissatisfied with your order, we're here to help.

 

• You have 14 days from the date of purchase to request a refund for any faulty or damaged items.
• To process a return or refund, you'll need a valid proof of purchase, and the product must be in its original packaging, unopened, and unused.
• Refunds will be issued via the original payment method. Cash payments made in-store will be refunded via bank transfer, which may take up to 5 working days.
• Please note that online purchases cannot be returned or exchanged in-store.
• If you've received a faulty, damaged, or incorrect item, please contact us with your order number and attach a photo showing the issue. We'll promptly review the problem and provide a resolution.
• For any return-related queries, please reach out to us at info@thebootroomcollection.com, and we'll be happy to assist you.